Help & Frequently Asked Questions

Everything you need to know about planning and booking your perfect China adventure

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General Questions

Q:What is included in a private tour booking?

A:Every private tour includes a dedicated guide speaking your language (English, Japanese, Korean, French, German, Spanish and more), private air-conditioned vehicle with professional driver, and personalized itinerary. Optional photographer with DSLR and drone can be added upon request.

Q:How far in advance should I book?

A:We recommend booking at least 2-3 weeks before your travel dates, especially during peak seasons (April-May, September-October). For major holidays like Chinese New Year, book 2-3 months ahead.

Q:Can you customize the itinerary?

A:Absolutely! All our tours are fully customizable. Share your interests, preferred pace, and must-see attractions, and we'll craft a perfect itinerary just for you within 24 hours.

Booking & Payment

Q:What payment methods do you accept?

A:We accept Visa, MasterCard, American Express, PayPal, and bank transfer. All payments are processed securely with full encryption.

Q:Is there a deposit required?

A:Yes, a 20% deposit is required to confirm your booking. The remaining balance is due 30 days before your trip start date.

Q:Do you provide receipts for reimbursement?

A:Yes, we provide detailed invoices and receipts suitable for travel insurance claims or business expense reports.

Cancellation & Refunds

Q:What is your cancellation policy?

A:Free cancellation up to 30 days before departure. Cancellations 15-29 days before incur a 10% fee. Cancellations within 14 days incur a 30% fee. No refund for cancellations within 48 hours.

Q:Do you offer travel insurance?

A:We strongly recommend purchasing comprehensive travel insurance. We can provide quotes from trusted partners covering trip cancellation, medical emergencies, and baggage loss.

Q:What happens in case of bad weather?

A:Tours operate rain or shine. In case of severe weather that makes activities unsafe, we'll reschedule or provide alternative arrangements at no extra cost.

Travel Requirements

Q:Do I need a visa to visit China?

A:Most foreign nationals require a visa. However, citizens of certain countries can enjoy 30-day visa-free entry or 144-hour transit without visa. Check our Travel Guide for detailed visa requirements.

Q:Do you offer guides in my language?

A:Yes! We provide guides in English, Japanese, Korean, French, German, Spanish, and more. All guides are certified by China National Tourism Administration and speak your native language fluently. Just let us know your preferred language when booking.

Q:What about dietary restrictions?

A:We accommodate all dietary requirements including vegetarian, vegan, halal, kosher, gluten-free, and allergies. Please inform us when booking.

During Your Trip

Q:Will there be shopping stops?

A:Our private tours have no forced shopping. If you're interested in local markets or specialty shops, your guide can recommend authentic places based on your interests.

Q:Is transportation comfortable?

A:Yes, we use modern, air-conditioned vehicles appropriate for your group size. All vehicles are regularly maintained and driven by experienced, licensed drivers.

Q:What if I have issues during the trip?

A:We provide 24/7 local support. Your guide will provide emergency contact numbers, and our team is always available via phone, WhatsApp, or WeChat to resolve any issues immediately.

Pricing & Value

Q:Are there any hidden fees?

A:No hidden fees whatsoever. The price you see includes all listed services. Entrance fees, meals, and personal expenses are clearly marked as included or excluded.

Q:Do you offer group discounts?

A:Yes! Groups of 6+ people receive a 5% discount, and groups of 10+ receive 10% off. Contact us for custom group quotes.

Q:Can I pay in installments?

A:For bookings over $3000, we offer interest-free installment plans. Contact our team to discuss payment options.

Still Have Questions?

Our travel specialists are available 24/7 to answer your questions and help you plan the perfect China journey.